Quality Service

As part of CTS best quality services, we provide and maintain for the duration of the Contract, a fully resourced experienced and adaptable maintenance organisation to meet the contract’s requirements. Our organisational structure to manage a contract aims to achieve the best solution to maximise the use of experienced team with their associated costs to provide the best value for money service.Our organisational structure to manage a contract aims to achieve the best solution to maximise the use of experienced team with their associated costs to provide the best value for money service.

The structure of our service teams is designed to ensure they each contain the correct skills, experience and staff numbers to provide a service that not only fully meets the contract, but is both flexible and able to manage change in our client’s requirement.

In addressing the requirements of each site under a contract, we take into account:

  • The roles functions and activities of the site.
  • The complexities of its operational and maintenance requirements.
  • Its security, operations, and procedure restrictions.
  • The required level of emergency response.
  • The specialism required at each site

Services Focus

The maintenance services focus on:

  • Maintaining and promoting safe work practices.
  • Providing suitably skilled and competent staff to meet all the maintenance requirements.
  • Identification and survey of all key pieces of plant & equipment.
  • Preparing the preventative maintenance routines to match statutory requirements, manufacturers recommendations and good engineering practice.
  • Setting up of a spare parts list of key items which should be stocked to minimize interruption of operations.
  • Updating of all maintenance records, generating management reports, monitoring the performance and reliability of the preventative maintenance routines.

Benefits of Our Service & Maintenance

  • After sales service team available 24 hours a day 7 days a week nationwide.
  • A wide variety of maintenance contracts available to suit every business need including preventative maintenance contracts.
  • Engineers operate a rota system- ensuring continuity of service.
  • Access to customer sites via service office PC to analyse faults and assist in troubleshooting where a remote monitoring facility is installed.
  • All engineers are equipped with laptops to allow remote access to customers equipment where a remote monitoring system is installed.
  • Our engineers receive on-going training to keep abreast of latest technologies.
  • Our engineers have a wide variety of expertise in Refrigeration and Air conditioning equipment.
  • Our vehicles are all fitted with a Vehicle Management Information system.
  • Our vehicles are all equipped with a large supply of commonly used spare parts and are backed up internally by a fully stocked spares department.
  • Our engineers have been trained to offer on-site product operation training.